Gifts and packaging
What exactly arrives in the box?
Your piece, mounted on a printed message card, inside the box you selected at checkout — standard, or the mahogany-style luxury box with an LED spotlight. It is ready to hand over as it arrives. Nothing to wrap.
Can I change the message on the card?
The message shown on each product page is the one that ships with that design. If you would like something different, email us before your order enters production and we will tell you what is possible.
Will the recipient see the price?
No. No invoice or pricing is included in the parcel.
The jewellery
What are the pieces made of?
Polished stainless steel, finished in either 14K white gold or 18K yellow gold. Stones are hand-set cubic zirconia.
Will the finish fade or turn my skin green?
No. Stainless steel does not react with skin the way brass or copper alloys do. Cared for normally, the finish holds its colour for years — see our care guide.
Is it hypoallergenic?
Stainless steel is generally well tolerated, including by most people with a nickel sensitivity. If you have a diagnosed metal allergy, check with your doctor first.
How long are the chains?
Most necklaces are adjustable between 18" and 22". Exact dimensions are listed on each product page.
How do I get the ring size right?
This one matters, because rings cannot be exchanged. Measure the inside diameter of a ring the recipient already wears, or email us and we will help you work it out before you order.
Payment and currency
What currency am I charged in?
Every order is charged in US dollars (USD), wherever you are in the world. If you are browsing from outside the United States, the price you see on the page may be shown in your local currency as a convenience — that figure is an approximate conversion at today's exchange rate, not the amount that leaves your account. At checkout you will see the true USD amount, and that is what you pay.
So what will it actually cost me?
Your bank or card issuer converts the USD total at their own rate on the day, and most add a foreign transaction fee of roughly 1–3%. That means your final statement amount will be close to the local estimate shown on the site, but rarely identical to the last rupee, pound or dirham. If the exact figure matters to you, work from the USD price at checkout.
Which payment methods can I use?
Major credit and debit cards, plus the express options shown at the top of checkout. Cards are processed securely and we never see or store your card details.
Ordering and delivery
Where do you ship?
The United States, United Kingdom, Canada, the United Arab Emirates and India. Orders leave from the United States, so anything crossing a border may attract import VAT or duty collected by the carrier on delivery — see the shipping page for the detail.
How long will it take to arrive?
Production takes 2–4 business days, then 2–5 days in transit within the US and 3–10 days internationally. Full rates, transit times and Christmas order-by dates are on our shipping page.
How do I track my order?
You will get an email with a tracking number and carrier link as soon as the parcel is collected.
Can I change or cancel after ordering?
Email us as quickly as you can. Before production starts we can cancel and refund in full. Once production has begun, the order cannot be cancelled — everything is made specifically for you.
Returns
Do you accept returns?
No, and we would rather say so plainly than bury it. Every piece is made after you order it and paired with a message card for that design, so we cannot resell a returned item. Change-of-mind returns and exchanges are not possible, including ring sizes. Please choose carefully, and ask us anything before you buy.
What if it arrives damaged, faulty or wrong?
Then it is our problem, not yours. Email us within 14 days of delivery with your order number and a photo, and we will send a replacement at no cost. You do not need to post anything back.
What if the parcel never arrives?
If tracking confirms it is lost, we replace it. Email us with your order number and we will get a new one into production.
Still stuck?
Email us at randeeprajputr@gmail.com or use the contact page. A real person replies, usually the same day.